What can be changed?

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Michael Reid

This article will tell you about all possible changes you can make to your theme and how we can help you with it.

The answer is "Everything!"

This option is available for customers with Guide Professional or Guide Legacy plan. Themes customization is also available as an Add-on for Zendesk Support Team, Professional, Enterprise and Elite plans.

Changes via a Customize design panel without a single line of code!

The Appearance section of the Customize design panel lets you change the following elements of your Help Center:

  • Name of your Help Center;
  • Logo;
  • Favicon;
  • Main hero image (in case the theme contains it);
  • Language of the Help Center.

  Note

Our themes are not compatible with Zendesk colors and fonts variables due to their small number. So changing of theme colors and fonts can be done inside the CSS-code instead of using Zendesk variables.

Changes via the code

If you are familiar with HTML and CSS, then it's rather simple to make any other changes you like to the theme. For example:

  • Colors;
  • Fonts;
  • Icons (we usually use Streamline Icons, but it is possible to use any others as well);
  • Links;
  • logo return URL;
  • Header;
  • Footer;
  • Layout changes. For example, number of columns;
  • Anything else...

  Note

If you change the theme on your own we will be unable to install all further updates of the theme, and support of the theme will not be available.

Changes via Lotus Themes

If you prefer to not spend time on the job, we can do all the changes for you. We have the Branding and Customization services.

Our Branding service is for basic changes. We can change colors, fonts, background images and icons. If you have your brand's style guide we can use it, or we can take the colors from your main website. Usually, branding takes 3-5 working days.

If you need more complex changes, you can purchase our Customization service. The cost of this service depends on the level of difficulty and is calculated separately in each case. Just share your customization requirements with us, and we will calculate the cost.

We will create a demo Help Center where you will be able to check out all the changes we've made. Afterward, we will install the modified theme on your Help Center where you can test everything again but with your real content in the preview mode. Only after that and when you are ready you can publish theme.

  The best way to start is to complete our questionnaire. It will take you a couple of minutes and will help us to understand your case and recommend the best solution.

You can also contact us via the ticket form or hello@lotusthemes.com

Look at few examples (1, 2) of our work.

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