Products and services support

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Michael Reid

We are interested in a long term relationship, that’s why we provide our customers with an open-ended support.

All the issues will be fixed

Our specialists are highly qualified professionals. It doesn’t matter what your question is about — design, layout, using the code in Zendesk architecture — we will always help and find a solution for you! For each request, we have an expert who can fix it best.

If any problem occurs during the installation process, or if the theme for some reason works differently than expected, or an error occurs during the download or if you need general getting started instructions, you can always rely on our Customer Support for free.

Free installation   

To avoid common issues, we provide our clients with a free installation service.

Warranty

We provide warranty coverage for all our themes for three months. There is almost no chance of encountering a mistake in our templates as all of them are tested thoroughly before sale. Nevertheless, in case of any mistakes, we’ll do everything possible to correct them immediately. We always stay in touch to help you with any possible issues.

You can also get an additional guarantee for 12 months by purchasing one of our annual membership plans with extra benefits.

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