How to use Alerts extension

Note

To use this extension, you need to purchase it from our website.

To add an alert, you just need to add one of the following labels to an article:

  • alert_info
  • alert_success
  • alert_warning
  • alert_danger

Please note that after adding a label and publishing the article, it may take up to 5 minutes before the banner appears. It's because Zendesk doesn't reflect changes immediately in the API. 

Use the following instruction to add an alert:

1. Create a new article for the alert.

2. Add a label to display the corresponding alert:

2020-02-08_17-58-08.png

3. There are 4 types of alert labels:

  • alert_danger

    alertdemo.zendesk.com_hc_en-us__2_.png
  • alert_info
    alertdemo.zendesk.com_hc_en-us__4_.png
  • alert_success
    alertdemo.zendesk.com_hc_en-us__1_.png
  • alert_warning
    alertdemo.zendesk.com_hc_en-us__3_.png

4. Make sure that you've correct visibility.

5. Save the changes.

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