Installing the Advanced Ticket Fields Description extension

This extension allows showing tooltips or other information below the specific fields on the ticket form.

Installation Usage
  1. Unpack the downloaded zip file. There will be two files:

    • advanced-ticket-field-desc.js
    • Readme.txt
  2. In Guide, click on the Customize design icon in the sidebar. The Theming center page opens.

  3. Click the theme you want to edit to open it.

  4. Click the Edit code button.

  5. In the Assets section, click Add asset, then browse to select your files.

    Select the advanced-ticket-field-desc.jsfile from the unpacked zip. The file is added to your list of asset files.

  6. In your theme code configuration page under the templates directory, click the document_head.hbs file.

  7. In the document_head.hbs file, paste the following snippet:
    <script src="{{asset 'advanced-ticket-field-desc.js}}" />
  8. In your theme code configuration page under the templates directory, click the new_request_page.hbs file.

  9. In the new_request_page.hbs file, paste the following snippet:

    <div hidden id="ticket-form-descriptions"></div>

    This ticket-form-descriptions block will act as a container for descriptions for fields.

  10. Click Publish.

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