Wrong email address
Mistyped your email? No problem, contact us!
If you used the wrong email address in your order, please, submit your request to email@example.com. You should provide us with the details of your order (wrong email, your name, Order ID, Theme name).
Usually, such requests are handled within 12-24 hours.
Template files are lost
What we can do for you if your theme files are lost?
- The email address used to make the purchase.
- Order ID.
- Name used for the order.
You’ll be forwarded to one of our specialists to assist you with the download renewal.
Help us to become better. If we miss a bug, tell us, and we will get rid of it!
A bug is found
Although all the products are thoroughly tested before release, there is always a chance of unexpected errors. Such issues should be submitted for consideration by our Support Team. We'll do our best to rectify bugs as soon as possible.
If you have found a bug please contact our Support Team and provide them with details (screenshots, description, etc.).
The download link is broken
What to do if, for some reason, the link you get can't be opened?
If your link is not active or broken, make sure that you don’t have firewall restrictions that prohibit this download. Please check if you can open this link on another computer.
If it still doesn’t work, please, contact our Support department via firstname.lastname@example.org. Please, be ready to provide our technical support specialists with your order number, your email address which you used for your purchase, your name, and chosen template name.
The download link is not received
What to do if, for some reason, you didn’t get the link?
If you completed your purchase but haven’t received any email with the download link, please follow these steps:
- Make sure that you have spelled your e-mail address correctly.
- Check your “Spam/Junk” email folder to see if your anti-spam filters have blocked the email. We send our delivery emails from “email@example.com”.
- You may contact our specialists for assistance at firstname.lastname@example.org. Usually, such requests are handled within 12-24 hours.
The wrong theme has been purchased
Is it possible to buy the wrong theme?
We maintain a no-refund and no-exchange policy because of the specific nature of the product that we provide. Technically, there can be no situation when a “wrong template” is delivered. Before proceeding to the checkout page, the customer previews the template in the shopping cart to make sure that the Help Center template item is the one that was chosen. No other template can possibly be delivered.
Card was overcharged
Let it be here, regardless of the fact that we have never faced such a problem.
We have never faced such an issue. If your card was overcharged, please contact our billing representative via e-mail at email@example.com with the screenshot of the card statement showing extra charges. We will involve our payment operators to resolve the problem as soon as possible.