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Michael Reid, Customer Success

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Latest activity by Michael Reid, Customer Success
  • Michael Reid, Customer Success created an article,

    Wrong email address

    Mistyped your email? No problem, contact us!   If you used the wrong email address in your order, please, submit your request to hello@lotusthemes.com. You should provide us with the details of you...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Michael Reid, Customer Success created an article,

    Payment security

    We use world leading payment platforms only. Your payments for theme purchases are processed securely by   PayPal.com or   2checkout.com gateways. Here are some of the ways in which they keep your ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Michael Reid, Customer Success created an article,

    Payment methods

    We made the payment process convenient to you, please see the instructions how to do it fast and easy. All global payment methods We accept all global debit, credit cards, bank transfer, and checks...

    • Edited
    • 3 followers
    • 0 comments
    • 6 votes
  • Michael Reid, Customer Success created an article,

    After-purchase support

    We are interested in a long term relationship, that’s why we provide our customers with an open-ended support. All the issues will be fixed Our specialists are highly qualified professionals. It do...

    • Edited
    • 2 followers
    • 0 comments
    • 1 vote
  • Michael Reid, Customer Success created an article,

    Template files are lost

    What we can do for you if your theme files are lost.   If you lost your Zendesk template files, you can request them to be resent to you. Please contact us via hello@lotusthemes.com and provide us ...

    • Edited
    • 2 followers
    • 0 comments
    • 1 vote
  • Michael Reid, Customer Success created an article,

    Download link is broken

    What to do if for some reason the link you get can't be opened.   If your link is not active or broken, make sure that you don’t have firewall restrictions that prohibit this download. Please check...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Michael Reid, Customer Success created an article,

    Download link is not received

    What to do if for some reason you didn’t get the link.   If you completed your purchase but haven’t received any email with the download link please follow these steps: Make sure that you have spe...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Michael Reid, Customer Success created an article,

    Card was overcharged

    Let it be here, regardless of the fact that we have never faced such a problem.   We have never faced such an issue. If your card was overcharged, please contact our billing representative via e-ma...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Michael Reid, Customer Success created an article,

    Wrong theme has been purchased

    Is it possible to buy a wrong theme?   We maintain a no-refund and no-exchange policy because of the specific nature of the product that we provide. Technically, there can be no situation when a “w...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Michael Reid, Customer Success created an article,

    Immediate access to the theme

    We do not waste your time! Once you complete the payment, we send you your template!   You’ll get a Zendesk theme template once you’ve completed the purchase process. The template is normally deliv...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote